Role purpose
Business Analyst cum Assistant Project Manager is responsible for bridging the gap between IT and the business by using data analytics to determine business requirements, improve business processes, and ensure project delivery is executed on time, within scope, and aligned with strategic objectives.
Key Accountabilities
• As a Business Analyst:
• Gather and define business and configuration requirements for the Sale Platform, especially for insurance sales workflows and distribution channels.
• Collaborate with vendor and internal development team to enhance system functions and ensure alignment with insurance business processes.
• Perform QA, validate sales journeys, and ensure system accuracy.
• Define key reports and alerts related to sales performance, commissions, and partner activities.
• Support verify documents (URD, FSD...) and maintain Sale Platform processes such as lead management, quotation, e-submission, and partner onboarding... to ensure details sufficiency as users' requirement and in scope of Request Proposal of bidding.
• Coordinate with business units, partners, and vendors to optimize integrations with core insurance systems.
• Identify issues, recommend improvements, and support UAT and deployment activities.
• Other tasks as assigned by Line Manager.
• Assistant Project Manager:
• Support to follow up end-to-end project planning, scope definition, and timeline management.
• Support to coordinate cross-functional teams and vendors to ensure aligned and timely delivery.
• Support to monitor project progress, detect risks, handle change requests, and ensure quality outcomes.
• Support to prepare and communicate project status reports and report risks to stakeholders and line management.
• Oversee UAT, deployment activities, and post-implementation reviews.
• Support to manage vendor performance, SLAs, deliverables, and negotiations throughout the project lifecycle.