The Business Analyst based in Vietnam is responsible for gathering and documenting product requirements, analyzing and improving processes, engaging with stakeholders, and collaborating with Tech and UX teams to deliver data-driven and user-centric solutions that meet product objectives.

Responsibilities

Requirements Gathering & Documentation:

• Conduct meetings and workshops with product stakeholders to capture detailed product requirements.
• Develop comprehensive product requirement documents (PRDs), use cases, user stories, and functional specifications that clearly outline product goals and system functionalities.
• Collaborate with stakeholders to refine and prototype solutions that meet their needs.

Process Analysis & Improvement:

• Map and analyze existing product processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Suggest and document process changes to enhance productivity and reduce costs.
• Work with cross-functional teams to implement process improvements.

Stakeholder Engagement:

• Act as the primary liaison between company departments and technical teams (Tech and UX), ensuring clear and timely communication.
• Facilitate requirements validation sessions, design reviews, and status meetings.
• Ensure that all stakeholders are aligned on project scope, deadlines, and deliverables.

Technical Collaboration:

• Translate product requirements into technical specifications that enable developers and other technical team members to build effective solutions.
• Work closely with the quality assurance (QA) team to ensure that developed solutions match the product requirements.
• Support end-to-end testing efforts, including user acceptance testing (UAT), and verify that issues are resolved.
• Participate in product testing to ensure alignment with both functional and UX specifications.

Data Analysis & Reporting:

• Analyze product data to identify trends, opportunities, and potential risks.
• Generate insightful reports, dashboards, and visualizations that highlight key performance indicators (KPIs) to help guide decision-making.
• Use data-driven insights to support recommendation development and problem-solving.

Product Delivery:

• Define project scope and objectives, including resource requirements and timelines.
• Monitor product progress and provide regular updates to stakeholders.
• Identify potential project risks and collaborate with teams to develop mitigation strategies.

Continuous Improvement:

• Keep up to date on industry trends and emerging technologies to drive innovation within the organization.
• Recommend best practices based on lessons learned from previous projects and industry standards.

Years of Experience: 2 - 5 years as a Business Analyst (BA) / Product Manager (PM)

Skills / Technical Knowledge:

- UI/UX and User Flow Design

• Expert eye for clean, standardized user interfaces and consistent UX behavior.
• Ability to map and optimize end-to-end user journeys, ensuring smooth navigation and minimal friction.
• Hands-on experience creating wireframes, user journey maps, and clickable prototypes.

- Tools and Technology Proficiency

• Project management platforms: Jira, Trello, Notion, or equivalents for backlog tracking and team collaboration.
• Mockup and prototyping tools: Figma, Sketch, Adobe XD.
• Documentation and diagramming: Confluence, Notion, Lucidchart.

- Agile and Delivery Frameworks

• Familiarity with Scrum or Kanban: story point estimation, sprint planning, backlog refinement, and retrospective facilitation.
• Experience working in iterative delivery cycles, coordinating stand-ups, and managing scope changes.

- Technical Literacy

• Basic knowledge of web/mobile architectures.
• Ability to liaise with developers on integration points, data validation, and performance considerations.

Soft skills / Attributes:

• Strong Analytical Ability - Ability to interpret complex product problems and translate them into actionable requirements and solutions.
• Effective Communication - Excellent verbal and written communication skills to facilitate discussions with stakeholders and translate requirements for technical teams.
• Stakeholder Management - Experience engaging with cross-functional teams, gathering feedback, and managing expectations.
• Process Mapping & Optimization - Proficiency in analyzing workflows, identifying inefficiencies, and proposing improvements.
• Documentation Proficiency - Skilled in writing PRDs, functional specs, user stories, and use cases.
• Problem-Solving Ability - Adept at identifying issues and proposing effective, data-backed solutions.
• Product Delivery - Ability to track product progress, support scope management, and contribute to risk mitigation efforts.
• Attention to Detail - High level of accuracy in documenting requirements and analyzing data.
• Adaptability & Curiosity - Willingness to learn new tools and keep up with industry trends.
• User Empathy - Able to incorporate user behavior insights into product analysis.
• Design Collaboration - Comfortable working with UX/UI teams to deliver user-centered solutions.

Competencies

• Analytical Thinking
• Attention to Detail
• Communication
• Problem-Solving
• Stakeholder Management
• Documentation and Reporting
• Technical Understanding
• Collaboration
• Adaptability
• Data Interpretation and Visualization
• Project Coordination
• User-Centric Thinking
• Requirements Elicitation
• Decision-Making Support
• Product Testing
• Cross-Functional Communication
• Prototype Interpretation and Feedback
• Design System Awareness

At Motorist, we believe in work hard, play hard - We take pride in our fun and enjoyable working environment. You will get to work in Vietnam's first professional large-scale co-working space located right in the heart of Saigon. You'll also get to travel to Singapore for work-and-learn benefits, seize opportunities to upgrade your skills and futher develop your command in English with fellow colleagues in Singapore. Join us to be part of one of the leading car portals in Singapore!

• We are one of the leading car portals in Singapore (SME company)
• Work in a startup environment with young, smart and driven individuals
• Beautiful co-working space equipped with a library, resting space, indoor garden, bathroom and community bar
• Excellent salary with good benefit.
• Allocate modern working devices: Laptop, Macbook, Second Monitor, Test Phone, etc...
• PVI Health Insurance.
• Compulsory insurance according to Vietnam Labor Law base on gross salary.
• Salary review based on performance yearly.
• Unlimited potential for the career path.
• Free and unlimited coffee, tea, snack, fruit... in office.
• Yearly company trip - Year End Party.
• 15 days annual leaves, increase 1 day every year . Working hours: 7 hours x 5 days/week (Monday to Friday)
• Free language training: English (company-sponsored).
• A chance for you to learn and speak in English with your colleagues in Singapore