1.Strategic Internal Communications Planning and Execution
- Develop and execute internal communications strategy that aligns with organizational goals and engages employees at all levels.
- Identify communication needs and enhance communication channels to ensure effective messaging.
2. Content Creation and Management
- Write, edit, and publish high-quality, engaging content for internal communications such as newsletters, internal portal articles, leadership speeches, announcements, video scripts, training materials to name a few, in both English and Vietnamese.
- Collaborate with designers to produce visually appealing communication materials.
3. Join planning and delivering Employee Engagement Initiatives
- Join and support HR to design and implement employee engagement programs (e.g., surveys, focus groups, town halls) to gather feedback and foster two-way communications
- Work with HR and leadership to promote a culture of recognition and inclusivity.
4. Channel Management
- Manage and optimize internal communication channels, including e-newsletter, myFE application, and collaboration tools, to enhance information dissemination.
- Ensure information is timely, relevant, and accessible to all employees.
5.Collaborative Liaison
- Collaborate with cross-functional teams and departmental leaders to to gather information and transform it into engaging and accessible communication content, and to align communications with departmental objectives and address specific communication needs.
- Act as a point of contact for communication-related queries and contribution from management and departmental communication in charge.
6. Metrics and Reporting
- Monitor and analyze engagement metrics (e.g., open rates, feedback scores) to evaluate the effectiveness of internal communication strategies and recommend improvements.
- Prepare regular reports for leadership on communication initiatives and employee engagement levels.
7. Crisis Communication
- Develop crisis communication plans and respond effectively to internal issues, ensuring timely and accurate messaging to employees.
- Ensure sensitivity and tact in handling messages related to organizational changes, policies, and internal matters.
8. Training and Support
- Provide training and support to departmental communication coordinators and team members on best practices in internal communication.
- Foster a network of internal communication champions throughout the organization.

• Bachelor's degree in Communications, Public Relations, Marketing, Journalism, Human Resources, or a related field.
• Min. 5 year working in brand management and internal communications, at least 2 years at Expert/Manager level, and with prior expertise in Copy-writing, Internal Coms, Journalism, and Corporate culture development.
• Experience in brand management and corporate culture development in the banking and finance sectors is a priority.
• Outstanding written and verbal communication skills in both Vietnamese and English: logical, clear, with strong storytelling ability, and effective communication to different employee groups.
• Strong editing and content structuring skills.
• Ability to think strategically and logically, while being flexible and sensitive to organizational context and culture.
• Strong interpersonal skills and the ability to engage with employees at all levels.
• Proficiency in communication tools and platforms (e.g., Microsoft Office, intranet software, social media).
• Analytical skills to interpret communication metrics and feedback.
• Ability to manage multiple projects and deadlines effectively.
• Creative thinker with a passion for storytelling and engaging employees.
• Strong problem-solving skills and adaptability in a changing environment.
• Proven ability to work collaboratively in a diverse team.