Mô tả Công việc
1. Ticket Arrangement:
- Organize and manage support tickets within the system.
- Ensure timely resolution and follow-up on open tickets.
- Collaborate with the support team to prioritize and address issues.
2. Documentation:
- Assist in the preparation and maintenance of technical documentation.
- Ensure all documents are accurate, up-to-date, and stored appropriately.
- Support the team in creating user manuals, process documentation, and training materials.
3. Support Tasks:
- Provide administrative and technical support to the Application Manager.
- Assist in troubleshooting and resolving technical issues related to E-commerce & local applications.
- Participate in system testing and quality assurance activities.
4. General Support:
- Assist in organizing and scheduling meetings, training sessions, and workshops.
- Perform other duties as assigned to support the Technology Department's objectives.

Yêu Cầu Công Việc
- Bachelor's degree in computer science, Software Engineering, or a related field.
- Proficient in Microsoft Power Platform (Automation, Power Apps)
- Good written and verbal communication skills.
- Ability to work independently and as part of a team.
- Attention to detail and a proactive approach to problem-solving.
- Able to read/write technical document (SOP, UML Diagram) in English is preferred
- Basic knowledge of cron job scheduling and related software is a plus
- Has experience in application/technical support is a plus
- Basic understanding of ERP/SAP systems is a plus.
- Proficiency in Python programming is a plus.