Recruitment details "Technical Support Engineer (Dynamics 365 - Training offered)"
Salary
20 - 28 triệu VNĐ
Location
- VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.
Mô tả công việc
Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Yêu cầu công việc
• Proficient in English (4 skills) (Advanced level)
• Willing to work during Tet and holidays (with a salary up to four times the normal rate)
• At least 3 months to 3 years of experience in IT industry
• IT educational background
• Customer service mindset
• Open to rotating to night shifts every 6 months as part of team scheduling (8:00 - 17:00 & (20:00 - 5:00 OR 23:00 - 8:00)
• Willing to work during Tet and holidays (with a salary up to four times the normal rate)
• At least 3 months to 3 years of experience in IT industry
• IT educational background
• Customer service mindset
• Open to rotating to night shifts every 6 months as part of team scheduling (8:00 - 17:00 & (20:00 - 5:00 OR 23:00 - 8:00)
Quyền lợi được hưởng
· Salary offer: from 20 - 26 million gross
· Salary at 100% during the probationary period
· 90% contribution of the gross salary to social insurance
· 20 days leave (12 days of annual leave and 8 days of sick leave)
· Training will be offered
· Full working equipment will be provided Annual Health Checkup
· Activities: Birthday party, Employee engagement activities.
· Salary at 100% during the probationary period
· 90% contribution of the gross salary to social insurance
· 20 days leave (12 days of annual leave and 8 days of sick leave)
· Training will be offered
· Full working equipment will be provided Annual Health Checkup
· Activities: Birthday party, Employee engagement activities.
How to apply
Candidates apply online by clicking "Apply" right below.
Company information
Giới thiệu
Công ty TNHH ITECHWX
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Introduce
From 10 - 25 employees Staff
Address
Tầng 12, Opal Tower, 92 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. HCM
