Chi tiết thông tin tuyển dụng "Công Ty DHL Express Việt Nam Tuyển Dụng Thực Tập Sinh Hỗ Trợ Vận Hành & Nhân Viên Full-time: Chăm Sóc Khách Hàng, Telemarketing, Phân Tích Chất Lượng Dịch Vụ, Lễ Tân 2026"
Mức lương
Thỏa thuận
Địa điểm
Hồ Chí Minh
COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Logistics, Xuất Nhập Khẩu, Vận Tải, Chuyển Phát Nhanh - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info]
DHL - The Logistics company for the world DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit [protected info].
CUSTOMER SERVICE ADVISOR
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales); Dịch vụ khách hàng/ Vận hành; Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Accept and register bookings for DHL services.
Offer alternatives to customers and seize upselling and cross-selling opportunities of value-added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer's varying needs and demands.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions to improve DHL's procedures, technology, and service to enhance customers' experience with DHL.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers' needs within reasonable limits in consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
REQUIREMENTS
2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Bachelor of Degree in Business (preferable) or equivalent
Fluent in English
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DPDHL values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/6/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
9 ứng viên
Hôm qua ([protected info]/2026) - Nhà tuyển dụng đã xem hồ sơ ứng tuyển
Hôm qua ([protected info]/2026) - Nhà tuyển dụng đã xem hồ sơ ứng tuyển
Hôm qua ([protected info]/2026) - Nhà tuyển dụng đã xem hồ sơ ứng tuyển
Xem tất cả ứng viên
TELEMARKETING EXECUTIVE
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Marketing, Truyền Thông, PR - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Mô tả công việc
Make 60-70 outbound calls per day to find new customers.
Identify customer needs and introduce DHL logistics solutions.
Achieve the main KPI of 6-7 qualified leads per day.
Handle customer objections and unexpected situations professionally.
Update customer data and call results accurately in the system.
Coordinate with the Sales team to hand over qualified leads.
REQUIREMENTS
Experience in telemarketing / Telesales / phone-based sales.
Able to work under KPI pressure and high call volume.
Strong communication and problem-solving skills.
Basic proficiency in Microsoft Word & Excel (data entry, tracking lists, simple reports).
English proficiency is a must.
Preferred:
Background in logistics / freight / express / supply chain/forwarding.
Chinese language is a plus.
Personal traits: hardworking, persistent, patient, proactive, and committed.
Willingness to learn and grow within the sales career path.
BENEFITS
Training: both online and offline with Global DHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL values of "Respect and Results".
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/6/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
RECEPTIONIST
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành; Bán hàng (Sales) - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Greet and assist customers in a friendly and professional manner.
Provide information on DHL Express products and services, helping customers select the right options for their needs.
Consult with customers regarding product types, pricing, and available sales programs.
Actively promote and upsell DHL services to enhance customer satisfaction and drive sales
Handle payment collections from customers accurately and efficiently.
Process transactions using the point-of-sale (POS) system and maintain cash handling procedures
Maintain accurate records of sales transactions and customer interactions.
Participate in regular and ad hoc meetings; make work reports as required.
Ensure the retail outlet counter and surrounding areas are clean, organized, and presentable at all times
Conduct regular checks to maintain cleanliness and address any issues promptly.
Ensure that all company branding is displayed in accordance with DHL regulations and guidelines.
Present Point of Sale Materials (POSMs) as required, ensuring they are up-to-date and aligned with marketing campaigns.
Answer phone calls and respond to inquiries regarding services, pricing, and operational procedures.
Manage appointment scheduling and coordinate with other departments as necessary.
Being responsible for the overall cleanliness, upkeep and maintenance of a store.
Ordering new merchandise and ensure received items are properly displayed.
Perform other tasks assigned by the line manager.
REQUIREMENTS
Bachelor diploma or equivalent; additional education in business or sales is a plus.
Experience in sales/sales processes
Knowledge and understanding of the Retail trade from a service perspective.
At least 1 year experience in a sales, customer service or marketing role, preferably in a retail or logistics environment.
English fluent (written and spoken)
Proficiency in using computer systems and software, including POS systems.
A positive attitude and a commitment to providing excellent customer service.
Ability to work independently and as part of a team.
BENEFITS
Strong career support & lots of opportunities in an international environment
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under "Best Day Everyday Everyday" our Health & Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/6/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Service Quality Analyst
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Business/ Data Analyst, Business Intelligence (Phân Tích Kinh Doanh), Product Development (Phát Triển Sản Phẩm); Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Role Purpose:
Apply analytical expertise to ensure real-time response to potential service incidents
Provide reporting services for key operational performance indicators to identify opportunities to improve service quality and drive down costs
Production of quality performance reporting on a scheduled or ad-hoc basis, and ongoing support for the users of the information
Main Tasks:
Interpret and analyse the measurement, monitoring and action of performance and productivity measures to ensure network operations KPI's are met
Keep track of actions that are taken to address and identify problem areas and monitor performance for improvement
Contribute and participate in field review projects/programs as requested or required
Create user documentation for performance reporting and communication to user community
Conduct user acceptance testing and implementation support of changes to the reporting systems to ensure quality of the measurement and reporting is maintained
Investigate the accuracy of performance measurement or reporting, keeping stakeholders appraised of status and raising notifications where necessary
Use existing tools and methodology to conduct in-depth analysis to identify issues, problems and opportunities
Prepare regular performance reporting (specific or regular) in line with the daily/weekly/monthly reporting schedule
REQUIREMENTS
Bachelor degree
3 years of distribution/transportation experience
Fluent in English (written and spoken)
Commitment to Excel, SQL
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DPDHL values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/6/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 ứng viên
7 ngày trước (21:28, 16/06/2026) - Hồ Vă* Hả* đã gửi CV ứng tuyển
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Logistics, Xuất Nhập Khẩu, Vận Tải, Chuyển Phát Nhanh - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info]
DHL - The Logistics company for the world DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit [protected info].
CUSTOMER SERVICE ADVISOR
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales); Dịch vụ khách hàng/ Vận hành; Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Accept and register bookings for DHL services.
Offer alternatives to customers and seize upselling and cross-selling opportunities of value-added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer's varying needs and demands.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions to improve DHL's procedures, technology, and service to enhance customers' experience with DHL.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers' needs within reasonable limits in consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
REQUIREMENTS
2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Bachelor of Degree in Business (preferable) or equivalent
Fluent in English
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DPDHL values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/6/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
9 ứng viên
Hôm qua ([protected info]/2026) - Nhà tuyển dụng đã xem hồ sơ ứng tuyển
Hôm qua ([protected info]/2026) - Nhà tuyển dụng đã xem hồ sơ ứng tuyển
Hôm qua ([protected info]/2026) - Nhà tuyển dụng đã xem hồ sơ ứng tuyển
Xem tất cả ứng viên
TELEMARKETING EXECUTIVE
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Marketing, Truyền Thông, PR - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Mô tả công việc
Make 60-70 outbound calls per day to find new customers.
Identify customer needs and introduce DHL logistics solutions.
Achieve the main KPI of 6-7 qualified leads per day.
Handle customer objections and unexpected situations professionally.
Update customer data and call results accurately in the system.
Coordinate with the Sales team to hand over qualified leads.
REQUIREMENTS
Experience in telemarketing / Telesales / phone-based sales.
Able to work under KPI pressure and high call volume.
Strong communication and problem-solving skills.
Basic proficiency in Microsoft Word & Excel (data entry, tracking lists, simple reports).
English proficiency is a must.
Preferred:
Background in logistics / freight / express / supply chain/forwarding.
Chinese language is a plus.
Personal traits: hardworking, persistent, patient, proactive, and committed.
Willingness to learn and grow within the sales career path.
BENEFITS
Training: both online and offline with Global DHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL values of "Respect and Results".
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/6/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
RECEPTIONIST
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành; Bán hàng (Sales) - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Greet and assist customers in a friendly and professional manner.
Provide information on DHL Express products and services, helping customers select the right options for their needs.
Consult with customers regarding product types, pricing, and available sales programs.
Actively promote and upsell DHL services to enhance customer satisfaction and drive sales
Handle payment collections from customers accurately and efficiently.
Process transactions using the point-of-sale (POS) system and maintain cash handling procedures
Maintain accurate records of sales transactions and customer interactions.
Participate in regular and ad hoc meetings; make work reports as required.
Ensure the retail outlet counter and surrounding areas are clean, organized, and presentable at all times
Conduct regular checks to maintain cleanliness and address any issues promptly.
Ensure that all company branding is displayed in accordance with DHL regulations and guidelines.
Present Point of Sale Materials (POSMs) as required, ensuring they are up-to-date and aligned with marketing campaigns.
Answer phone calls and respond to inquiries regarding services, pricing, and operational procedures.
Manage appointment scheduling and coordinate with other departments as necessary.
Being responsible for the overall cleanliness, upkeep and maintenance of a store.
Ordering new merchandise and ensure received items are properly displayed.
Perform other tasks assigned by the line manager.
REQUIREMENTS
Bachelor diploma or equivalent; additional education in business or sales is a plus.
Experience in sales/sales processes
Knowledge and understanding of the Retail trade from a service perspective.
At least 1 year experience in a sales, customer service or marketing role, preferably in a retail or logistics environment.
English fluent (written and spoken)
Proficiency in using computer systems and software, including POS systems.
A positive attitude and a commitment to providing excellent customer service.
Ability to work independently and as part of a team.
BENEFITS
Strong career support & lots of opportunities in an international environment
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under "Best Day Everyday Everyday" our Health & Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/6/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Service Quality Analyst
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Business/ Data Analyst, Business Intelligence (Phân Tích Kinh Doanh), Product Development (Phát Triển Sản Phẩm); Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Role Purpose:
Apply analytical expertise to ensure real-time response to potential service incidents
Provide reporting services for key operational performance indicators to identify opportunities to improve service quality and drive down costs
Production of quality performance reporting on a scheduled or ad-hoc basis, and ongoing support for the users of the information
Main Tasks:
Interpret and analyse the measurement, monitoring and action of performance and productivity measures to ensure network operations KPI's are met
Keep track of actions that are taken to address and identify problem areas and monitor performance for improvement
Contribute and participate in field review projects/programs as requested or required
Create user documentation for performance reporting and communication to user community
Conduct user acceptance testing and implementation support of changes to the reporting systems to ensure quality of the measurement and reporting is maintained
Investigate the accuracy of performance measurement or reporting, keeping stakeholders appraised of status and raising notifications where necessary
Use existing tools and methodology to conduct in-depth analysis to identify issues, problems and opportunities
Prepare regular performance reporting (specific or regular) in line with the daily/weekly/monthly reporting schedule
REQUIREMENTS
Bachelor degree
3 years of distribution/transportation experience
Fluent in English (written and spoken)
Commitment to Excel, SQL
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DPDHL values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/6/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 ứng viên
7 ngày trước (21:28, 16/06/2026) - Hồ Vă* Hả* đã gửi CV ứng tuyển
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm "Ứng tuyển" ngay dưới đây.
Thông tin công ty
Giới thiệu
CÔNG TY CỔ PHẦN DHL ECOMMERCE SOLUTIONS (VIỆT NAM)
Khi Adrian Dalsey, Larry Hillblom và Robert Lynn sáng lập DHL vào năm 1969, họ không hề biết rằng mình sẽ tạo ra cuộc cách mạng cho thế giới dịch vụ logistics. Hiện nay, DHL là công ty logistics hàng đầu thế giới. Đội ngũ 600.000 nhân viên của chúng tôi tại hơn 220 quốc gia và vùng lãnh thổ làm việc từng ngày để hỗ trợ bạn vượt qua biên giới, tiếp cận những thị trường mới và phát triển doanh nghiệp. Hoặc chỉ đơn giản giúp bạn gửi một bức thư đến những người thân thương của mình.
DHL Group là mái nhà của hai thương hiệu mạnh: DHL và Deutsche Post. Danh mục dịch vụ quốc tế của chúng tôi bao gồm các hoạt động giao thư và bưu kiện, chuyển phát nhanh, vận chuyển hàng hóa, quản lý chuỗi cung ứng và các giải pháp logistics thương mại điện tử.
Tại DHL Group, chúng tôi là một đội ngũ quốc tế gồm các chuyên gia về logistics và chuỗi cung ứng, chuyên gia kinh doanh và nhân sự cũng như các chuyên gia công nghệ và công nghệ thông tin làm việc tại 220 quốc gia và vùng lãnh thổ. Chúng tôi luôn sẵn sàng kết nối và tận tâm - làm gương cho hoạt động kinh doanh bền vững, xây dựng mối quan hệ hợp tác bền chặt và đem đến cho mọi người nơi làm việc lý tưởng để phát triển sự nghiệp.
DHL Group là mái nhà của hai thương hiệu mạnh: DHL và Deutsche Post. Danh mục dịch vụ quốc tế của chúng tôi bao gồm các hoạt động giao thư và bưu kiện, chuyển phát nhanh, vận chuyển hàng hóa, quản lý chuỗi cung ứng và các giải pháp logistics thương mại điện tử.
Tại DHL Group, chúng tôi là một đội ngũ quốc tế gồm các chuyên gia về logistics và chuỗi cung ứng, chuyên gia kinh doanh và nhân sự cũng như các chuyên gia công nghệ và công nghệ thông tin làm việc tại 220 quốc gia và vùng lãnh thổ. Chúng tôi luôn sẵn sàng kết nối và tận tâm - làm gương cho hoạt động kinh doanh bền vững, xây dựng mối quan hệ hợp tác bền chặt và đem đến cho mọi người nơi làm việc lý tưởng để phát triển sự nghiệp.
Quy mô
Từ 501 - 1000 nhân viên Nhân viên
Địa chỉ
Tầng 7, Tòa nhà E-town 3, số 364, đường Cộng Hòa, Phường 13, Quận Tân Bình, Thành Phố Hồ Chí Minh
