COMPANY INTRODUCTION
Địa điểm: Hà Nội; Hồ Chí Minh - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Logistics, Xuất Nhập Khẩu, Vận Tải, Chuyển Phát Nhanh - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info]
DHL - The Logistics company for the world DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit [protected info].
RECEPTIONIST - HN
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Greet
and assist customers in a friendly and professional manner.
Provide
information on DHL Express products and services, helping customers select the
right options for their needs.
Consult
with customers regarding product types, pricing, and available sales programs.
Actively
promote and upsell DHL services to enhance customer satisfaction and drive
sales
Handle
payment collections from customers accurately and efficiently.
Process
transactions using the point-of-sale (POS) system and maintain cash handling
procedures
Maintain
accurate records of sales transactions and customer interactions.
Participate
in regular and ad hoc meetings; make work reports as required.
Ensure
the retail outlet counter and surrounding areas are clean, organized, and
presentable at all times
Conduct
regular checks to maintain cleanliness and address any issues promptly.
Ensure
that all company branding is displayed in accordance with DHL regulations and
guidelines.
Present
Point of Sale Materials (POSMs) as required, ensuring they are up-to-date and
aligned with marketing campaigns.
Answer
phone calls and respond to inquiries regarding services, pricing, and
operational procedures.
Manage
appointment scheduling and coordinate with other departments as necessary.
Being
responsible for the overall cleanliness, upkeep and maintenance of a store.
Ordering
new merchandise and ensure received items are properly displayed.
Perform
other tasks assigned by the line manager.
REQUIREMENTS
Bachelor
diploma or equivalent; additional education in business or sales is a plus.
Experience
in sales/sales processes
Knowledge
and understanding of the Retail trade from a service perspective.
At
least 1 year experience in a sales, customer service or marketing role,
preferably in a retail or logistics environment.
English
fluent (written and spoken)
Proficiency
in using computer systems and software, including POS systems.
A
positive attitude and a commitment to providing excellent customer service.
Ability
to work independently and as part of a team.
BENEFITS
Strong
career support & lots of opportunities in an international environment
Professional
coaching & feedback culture·
Respect
and Results Culture
Multifarious
engagement activities under "Best Day Everyday Everyday" our Health &
Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 13/9/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
19 ứng viên
OPERATIONS INTERN - HCM
Địa điểm: Hồ Chí Minh - Tính chất công việc: Thực tập; Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành; Xuất nhập khẩu, Logistics - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận
JOB DESCRIPTION
Help the Service Center Manager with daily operations and shipment processing.
Assist with tracking inventory and fulfilling orders.
Support safety and quality standards in the service center.
Work with team members to improve workflow and efficiency.
Help prepare reports related to service center performance.
Provide customer service support by answering questions and assisting customers.
Support the service center manager regarding pick-up and delivery project improvement.
REQUIREMENTS
Recent graduate or currently pursuing a degree in Business, Logistics, or a related field.
Strong communication skills and a team player.
Good at Microsoft Office (Excel, Word, PowerPoint).
Eager to learn and take on new challenges.
Communication in English, both in writing and speaking, is an advantage.
BENEFITS
Strong career support & lots of opportunities in an international environment
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under "Best Day Everyday Everyday" - our Health & Well-being program
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 13/9/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
127 ứng viên
CUSTOMER SERVICE ADVISOR - HCM
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales); Dịch vụ khách hàng/ Vận hành; Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Accept and register bookings for DHL services.
Offer alternatives to customers and seize upselling and cross-selling opportunities of value-added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer's varying needs and demands.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions to improve DHL's procedures, technology, and service to enhance customers' experience with DHL.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers' needs within reasonable limits in consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
REQUIREMENTS
2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Bachelor of Degree in Business (preferable) or equivalent
Fluent in English
BENEFITS
Strong career support & lots of opportunities in an international environment
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under "Best Day Everyday Everyday" our Health & Well-being program
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 13/9/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
3 ứng viên
Sales Training Intern - 6 Months (HCM)
Địa điểm: Hồ Chí Minh - Tính chất công việc: Thực tập; Toàn thời gian - Chuyên môn: Bán hàng (Sales) - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận
JOB DESCRIPTION
Assist in set-up, logistics, and maintenance of classes offered by the Sales Training team.
Monitor attendance and onboarding process of Commercial members.
Support "New Sales Academy" & "Discovery Event" rollout: Training material preparation, training admin.
Support shooting & making videos for "Practice Sell Like Never Before", Commercial events.
REQUIREMENTS
Currently pursuing a Bachelor's in Business Administration, International Business, or a related field.
Available to work at least 3 days/week
Good English in both writing & speaking
Good at tool skills: Excel, PowerPoint, Canvas, Video shooting & designing
Can-do attitude & commitment to excel
Team Player
BENEFITS
Strong career support & lots of opportunities in an international environment
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under "Best Day Everyday Everyday" our Health & Well-being program
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 13/9/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
4 ứng viên