What is Azure Cloud Security?
Azure Cloud Security refers to the set of practices, tools, and features provided by Microsoft Azure to protect cloud-based data, applications, and services. It involves measures to safeguard against security threats, ensuring confidentiality, integrity, and availability of cloud resources. This includes features such as identity and access management (IAM), encryption, firewalls, threat detection, and compliance tools to secure both the infrastructure and user data in the Azure cloud environment.
A Technical Support Engineer for a Microsoft Azure project is responsible for providing assistance and troubleshooting support to clients using Azure services. Our role typically involves resolving technical issues, guiding clients through cloud service deployments, configuring Azure solutions, diagnosing problems related to cloud infrastructure, and helping to ensure that services run smoothly. We work with customers to address complex issues related to networking, security, storage, compute resources, and other Azure-based technologies. Additionally, we may assist in optimizing cloud solutions and ensuring proper service integration.
YOU WILL:
• Customer Support: Receive support request via our ticketing system. Review issues and contact customers to understand and resolve their issues.
• Issue Resolution: Analyze problems and develop solutions using log analysis and proprietary tools. Resolve or escalate multiple and varied customer issues. Document technical work and research.
• Collaboration: Work with resources from other relevant teams and departments to resolve customer issues.
• Training: Attend readiness and non-technical training to become proficient in support topics.
• Product/Process Improvement: Provide feedback to improve products and identify potential defects for escalation.
• Process Adherence: Follow business-provided processes and attend case triage meetings, team meetings to collaborate and share ideas.

OUR IDEAL CANDIDATES:
Must Have:
• Open to Freshers - Strong proficiency in English (-IELTS Speaking 6.5+).
• Having a background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity & Cloud Security/Automation.
• Willingness to work in shifts and work night shifts
• 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)
• Working time: Rotating Shifts (Every 2-3 months): 7:00 - 16:00, 15:00 - 0:00, 23:00 - 8:00 | Working 8 hours per shift, with a total of 5 shifts per week, and 2 flexible days off
Nice To Have:
• Priority given to candidates with customer service experience or a strong customer-oriented mindset.
• Result-oriented, willing to learn mindset, and strong dedication to work
WHY US?
• Salary ranges from 18M
• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full working equipment will be provided Annual Health Checkup
• Activities: Birthday party, Employee engagement activities.
OTHERS:
• Working location: Lancaster Luminaire Building, Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City
• Working time: Rotating Shifts (Every 2-3 months): 7:00 - 16:00, 15:00 - 0:00, 23:00 - 8:00 | 5 days' work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)