Mô tả Công việc
Working in an international context, you will be our first level of support. Your usual tasks will be as follows :
rigorous monitoring of ITSM tools
tickets analysis, performing actions when the incident / request belongs to the L1's technical scope
be an actor of the support efficiency : carefully follow-up the unresolved or unassigned tickets, respect the SLAs, escalate when necessary
execution of daily controls by following procedures
execution of various L1 tasks by following procedures
answering phone calls
activity reporting
relay with the next team (international context)
contribution to the continuous improvement
You will have the chance to work with many tools widespread on the market such as Microsoft 365, Service-Now, Jira, SAP, Amazon WorkSpaces, Datadog, Veeam, ESET, ...
This position is perfect for joining the Teamwork group, familiarizing yourself with the different technical teams and finding your own career path within our workforce.
The job is open to both males and females.

Yêu Cầu Công Việc
Bachelor's or equivalent level in Computer Science
English (TOEIC 650 or higher)
Experience in user support (Help Desk) or customer support is a big plus
Dynamic, fast learner, reliable and proactive
Optional : French speaking