** No experience in Service Desk or Customer Support? No problem!
- We welcome candidates with Japanese (N4 or above) and communicative English. Comprehensive training will be provided.
Job Description:
- Receive and manage requests from global customers via email, website, and phone calls.
- Troubleshoot and resolve customers' problems encountered when using the company's system on time.
- Communicate effectively with customers across multiple regions.
- Record all interactions and resolutions accurately to maintain up-to-date support documentation.

Must have:
- Good command of Japanese (N4) (both written and verbal)
- Able to communicate in English
- Familiar with MS Office (Word, Excel, Outlook)
- Logical thinking and problem-solving skills
- Long-term commitment
Nice to have:
- Can work in rotational shifts is a big advantage
- Experience in IT Service Desk or knowledge of IT/ SQL SQL is a plus
- Have a good spirit of learning, attitude, and responsibility.
BENEFITS
- Salary review based on performance every 6 months if your basic salary is less than 30,000,000 VND. If your basic salary is from 30,000,000 VND, it will be reviewed every year.
- Well trained and dedicated to being able to catch the pace smoothly
- Attracted salary based on the ability of the candidate and the general salary framework set by the company.
- 13th-month salary and bonus for holidays
- Team building once a month
- Company trip: 1 time/year
- PVI Healthcare Insurance
- Full social benefits in accordance with the company and the law of Vietnam
- Professional environment and clear procedures.
- Great opportunity to improve English
- Opportunity to learn Logistics and professional management system of project development process