CMC TELECOM is seeking a proactive Junior IT Helpdesk to provide essential technical support for our offices and enterprise customers. A successful candidate will ensure seamless IT operations by addressing daily user issues, maintaining local infrastructure, and collaborating with regional IT teams for escalated support. This role requires a combination of technical expertise and customer service skills to deliver reliable solutions in a dynamic environment.
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Key Responsibilities:
End-User Support:
Provide daily helpdesk support for Vietnam office users, resolving hardware, software, and network issues (e.g., laptops, email, applications).
Deliver Level-1 technical support, addressing POS system, network, and hardware issues reported by end-users.
Escalate complex issues (Level-2/3) to the regional IT team and collaborate on resolutions
Infrastructure Maintenance:
Perform daily checks and maintenance of the local server room, ensuring optimal performance of servers, storage, and networking equipment.
Manage hardware inventory (e.g., servers, routers, switches) and coordinate repairs/replacements as needed.
Monitor system health, backups, and security patches to minimize downtime.
Regional Collaboration:
Work closely with the regional IT team to implement standardized infrastructure policies and tools.
Assist in deploying new technologies (e.g., cloud solutions, security updates) across the Vietnam offices.
Documentation & Compliance:
Maintain detailed records of support tickets, resolutions, and infrastructure configurations.
Ensured compliance with the company's IT policies and local data protection regulations in Vietnam.
Ad-Hoc Tasks:
Support IT tasks (e.g., office expansions, system upgrades) as assigned by the manager.
Training and Development:
Participate in Technical Training Courses provided by CMC Telecom to improve technical knowledge and experience in the field of IT Support/Network/System/Security/Cloud/...

Able to communicate in English with the regional IT team (Vietnamese native required for local support).
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
At least 1 year in IT Helpdesk, IT Support, Infrastructure Maintenance, or a similar role.
Hands-on experience with helpdesk tools (e.g., ServiceNow, Jira) and troubleshooting Windows environments.
Basic networking (TCP/IP, VPN, Wi-Fi) and server management (Windows/Linux).
Knowledge of hardware maintenance (servers, routers, firewalls).
Familiarity with cloud platforms (e.g., Azure, AWS) is advantageous.
Familiarity with level-1 support for retail IT systems (e.g., POS, ERP) is a plus.