Chi tiết thông tin tuyển dụng "Operation System Administrator - US Eastern Time Zone"
Mức lương
Thương lượng
Địa điểm
- Havanna Tower, Hàm Nghi, Bến Thành, District 1, Ho Chi Minh City, Vietnam
Mô tả công việc
Trusting Social is an AI fin-tech dedicated to advancing data science and technology to promote financial inclusion for all. We provide AI-powered credit risk, identity, and acquisition solutions for emerging markets, partnering with banks to expand credit access to underbanked consumers. Since 2013, we've become the leading credit risk assessment platform in Southeast Asia, with over 1 billion scored customers and $800 million in loans disbursed.
We collaborate with 130+ financial institutions across Vietnam, Philippines, India, and Indonesia and have raised $100 million in Series C funding to scale our new credit cards business. Our mission is to enable credit lines for 10M+ people in the Philippines, India, and Indonesia, and we're seeking passionate, entrepreneurial, and data-driven individuals to join our diverse team.
Headquartered in Singapore with offices in Ho Chi Minh City, Hanoi, Manila, Jakarta, Bangalore and Mumbai, we're guided by values like extreme ownership, data-driven decision-making, mindfulness, and social impact. We aim to make universal financial inclusion a reality in Southeast Asia and India within the next decade, and your expertise can help us achieve this goal.
How You'll Make an Impact
At Kopato AI, we're reimagining the consumer credit ecosystem, and our System Administrator role is critical to making it happen. We're hiring top talent from India (Bangalore), Vietnam (Ho Chi Minh), the Philippines (Manila), and Latin America (Brazil, Argentina, Colombia) to join our global team working US Eastern hours.
You'll ensure the reliability and performance of platforms like Interprose, Looker, and Collin, support seamless client onboarding and integrations, and act as the first line of defense for technical issues. Your efforts will directly bridge product development and daily operations, translating our innovative AI technology into tangible business success.
By collaborating across vendors, clients, and internal teams, you'll not only keep systems running at peak performance but also help shape their future-driving uptime, efficiency, and client satisfaction on a global scale.
What You'll Do
● System Configuration & Operations
- Configure Interprose for live operations during US timezone
- Configure and maintain reports and dashboards on Interprose and Looker
- Manage system configurations for optimal performance
● Client Coordination
- Coordinate with clients and sales team on onboarding processes
- Configure import/export file exchanges for client data
- Ensure smooth data flow between client systems and internal platforms
● Interface with vendor
- Escalate to Interprose if there are Interprose bugs, or questions regarding how to setup/configure Interprose
- Work with other vendors (payment processors, scrubs and skip tracing etc.) to resolve issues and ensure timely processing of data.
●Support & Escalation
- Provide first-line operational system support
- Write clear escalation tickets for product team to handle issues outside US timezone
- Monitor system performance and identify issues proactively
● Product Collaboration
- Feed requirements for new features and bug fixes to product team
- Document operational gaps and improvement opportunities
- Test and validate system changes before production deployment
We collaborate with 130+ financial institutions across Vietnam, Philippines, India, and Indonesia and have raised $100 million in Series C funding to scale our new credit cards business. Our mission is to enable credit lines for 10M+ people in the Philippines, India, and Indonesia, and we're seeking passionate, entrepreneurial, and data-driven individuals to join our diverse team.
Headquartered in Singapore with offices in Ho Chi Minh City, Hanoi, Manila, Jakarta, Bangalore and Mumbai, we're guided by values like extreme ownership, data-driven decision-making, mindfulness, and social impact. We aim to make universal financial inclusion a reality in Southeast Asia and India within the next decade, and your expertise can help us achieve this goal.
How You'll Make an Impact
At Kopato AI, we're reimagining the consumer credit ecosystem, and our System Administrator role is critical to making it happen. We're hiring top talent from India (Bangalore), Vietnam (Ho Chi Minh), the Philippines (Manila), and Latin America (Brazil, Argentina, Colombia) to join our global team working US Eastern hours.
You'll ensure the reliability and performance of platforms like Interprose, Looker, and Collin, support seamless client onboarding and integrations, and act as the first line of defense for technical issues. Your efforts will directly bridge product development and daily operations, translating our innovative AI technology into tangible business success.
By collaborating across vendors, clients, and internal teams, you'll not only keep systems running at peak performance but also help shape their future-driving uptime, efficiency, and client satisfaction on a global scale.
What You'll Do
● System Configuration & Operations
- Configure Interprose for live operations during US timezone
- Configure and maintain reports and dashboards on Interprose and Looker
- Manage system configurations for optimal performance
● Client Coordination
- Coordinate with clients and sales team on onboarding processes
- Configure import/export file exchanges for client data
- Ensure smooth data flow between client systems and internal platforms
● Interface with vendor
- Escalate to Interprose if there are Interprose bugs, or questions regarding how to setup/configure Interprose
- Work with other vendors (payment processors, scrubs and skip tracing etc.) to resolve issues and ensure timely processing of data.
●Support & Escalation
- Provide first-line operational system support
- Write clear escalation tickets for product team to handle issues outside US timezone
- Monitor system performance and identify issues proactively
● Product Collaboration
- Feed requirements for new features and bug fixes to product team
- Document operational gaps and improvement opportunities
- Test and validate system changes before production deployment
Yêu cầu công việc
**What We're Looking For
● Required Skills
- Business fluency in English is a core requirement for effective client and cross-functional communication.
- Experience with CRM/collection systems (Interprose preferred)
- SQL and data analysis capabilities
- Strong documentation and communication skills
- Ability to work US timezone hours
- Experience with file transfer protocols and data exchange formats
● Preferred Qualifications
- Experience in debt collection or financial services industry
- Familiarity with Looker or similar BI tools
- Understanding of compliance requirements (FDCPA, TCPA)
- Experience with API integrations and data mapping
***What We Offer
Join our team and enjoy:
● Competitive compensation package.
● Comprehensive health care coverage for you and your dependents
● Generous leave policies, including annual leave, sick leave, and flexible work hours
● Convenient central district 1 office location, next to metro station
● An opportunity to make a social impact by helping to democratize credit access in emerging markets
At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.
For more information about us and a look at our office and people, please visit: [protected info]
● Required Skills
- Business fluency in English is a core requirement for effective client and cross-functional communication.
- Experience with CRM/collection systems (Interprose preferred)
- SQL and data analysis capabilities
- Strong documentation and communication skills
- Ability to work US timezone hours
- Experience with file transfer protocols and data exchange formats
● Preferred Qualifications
- Experience in debt collection or financial services industry
- Familiarity with Looker or similar BI tools
- Understanding of compliance requirements (FDCPA, TCPA)
- Experience with API integrations and data mapping
***What We Offer
Join our team and enjoy:
● Competitive compensation package.
● Comprehensive health care coverage for you and your dependents
● Generous leave policies, including annual leave, sick leave, and flexible work hours
● Convenient central district 1 office location, next to metro station
● An opportunity to make a social impact by helping to democratize credit access in emerging markets
At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.
For more information about us and a look at our office and people, please visit: [protected info]
Quyền lợi được hưởng
Thưởng
Competitive compensation package.
Chăm sóc sức khoẻ
Convenient office location with easy access to public transportation.
Nghỉ phép có lương
Fully equipped workstations and collaborative team environment.
Xem thêm
Competitive compensation package.
Chăm sóc sức khoẻ
Convenient office location with easy access to public transportation.
Nghỉ phép có lương
Fully equipped workstations and collaborative team environment.
Xem thêm
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm "Ứng tuyển" ngay dưới đây.
Thông tin công ty
Giới thiệu
CÔNG TY CỔ PHẦN TRUSTING SOCIAL - AI Fintech Trusting Social
We are an AI Fintech company specialized in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.
But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.
As a firm, we're audacious problem-solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do and agility in execution.
We place great importance on doing what is right, what is best and what is innovative. And we are seeking people to champion these values and beliefs as we grow. If you are smart, driven and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to make an impact.
But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.
As a firm, we're audacious problem-solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do and agility in execution.
We place great importance on doing what is right, what is best and what is innovative. And we are seeking people to champion these values and beliefs as we grow. If you are smart, driven and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to make an impact.
Quy mô
Từ 101 - 500 nhân viên Nhân viên
Địa chỉ
TẦNG 8 TÒA NHÀ HAVANA, 132 HÀM NGHI - PHƯỜNG BẾN THÀNH - QUẬN 1 - TP HỒ CHÍ MINH.
