Chi tiết thông tin tuyển dụng "Operation System Administrator - US Eastern Time Zone"
Mức lương
Thương lượng
Địa điểm
- Havanna Tower, Hàm Nghi, Bến Thành, District 1, Ho Chi Minh City, Vietnam
Mô tả công việc
How You'll Make an Impact
As a top-tier System Administrator at Kopato AI, you'll be a key driver in our mission to transform the consumer credit ecosystem. We are searching for exceptional talent from India (Bangalore), Vietnam (Ho Chi Minh), the Philippines (Manila), and Latin America (Brazil, Argentina, Colombia). Your deep experience with complex financial systems and CRMs, particularly Interprose and Looker, will be crucial to our success. You'll ensure the reliability of our platform and a smooth data flow for our clients and teams while working the US Eastern Time Zone. Your efforts will directly bridge product development and daily operations, translating our innovative AI technology into tangible business success.
What You'll Do
System Configuration & Operations
- Configure Interprose for live operations during US timezone
- Configure and maintain reports and dashboards on Interprose and Looker
- Manage system configurations for optimal performance
Client Coordination
- Coordinate with clients and sales team on onboarding processes
- Configure import/export file exchanges for client data
- Ensure smooth data flow between client systems and internal platforms
Interface with vendor
- Escalate to Interprose if there are Interprose bugs, or questions regarding how to setup/configure Interprose
- Work with other vendors (payment processors, scrubs and skip tracing etc.) to resolve issues and ensure timely processing of data.
Support & Escalation
- Provide first-line operational system support
- Write clear escalation tickets for product team to handle issues outside US timezone
- Monitor system performance and identify issues proactively
Product Collaboration
- Feed requirements for new features and bug fixes to product team
- Document operational gaps and improvement opportunities
- Test and validate system changes before production deployment
As a top-tier System Administrator at Kopato AI, you'll be a key driver in our mission to transform the consumer credit ecosystem. We are searching for exceptional talent from India (Bangalore), Vietnam (Ho Chi Minh), the Philippines (Manila), and Latin America (Brazil, Argentina, Colombia). Your deep experience with complex financial systems and CRMs, particularly Interprose and Looker, will be crucial to our success. You'll ensure the reliability of our platform and a smooth data flow for our clients and teams while working the US Eastern Time Zone. Your efforts will directly bridge product development and daily operations, translating our innovative AI technology into tangible business success.
What You'll Do
System Configuration & Operations
- Configure Interprose for live operations during US timezone
- Configure and maintain reports and dashboards on Interprose and Looker
- Manage system configurations for optimal performance
Client Coordination
- Coordinate with clients and sales team on onboarding processes
- Configure import/export file exchanges for client data
- Ensure smooth data flow between client systems and internal platforms
Interface with vendor
- Escalate to Interprose if there are Interprose bugs, or questions regarding how to setup/configure Interprose
- Work with other vendors (payment processors, scrubs and skip tracing etc.) to resolve issues and ensure timely processing of data.
Support & Escalation
- Provide first-line operational system support
- Write clear escalation tickets for product team to handle issues outside US timezone
- Monitor system performance and identify issues proactively
Product Collaboration
- Feed requirements for new features and bug fixes to product team
- Document operational gaps and improvement opportunities
- Test and validate system changes before production deployment
Yêu cầu công việc
Required Skills
- Experience with CRM/collection systems (Interprose preferred)
- SQL and data analysis capabilities
- Strong documentation and communication skills
- Ability to work US timezone hours
- Experience with file transfer protocols and data exchange formats
Preferred Qualifications
- Experience in debt collection or financial services industry
- Familiarity with Looker or similar BI tools
- Understanding of compliance requirements (FDCPA, TCPA)
- Experience with API integrations and data mapping
- Experience with CRM/collection systems (Interprose preferred)
- SQL and data analysis capabilities
- Strong documentation and communication skills
- Ability to work US timezone hours
- Experience with file transfer protocols and data exchange formats
Preferred Qualifications
- Experience in debt collection or financial services industry
- Familiarity with Looker or similar BI tools
- Understanding of compliance requirements (FDCPA, TCPA)
- Experience with API integrations and data mapping
Quyền lợi được hưởng
Chăm sóc sức khoẻ
Comprehensive health care coverage for you and your dependents
Căn-tin
Onsite lunch with multiple options, including vegetarian
Unlimited free coffee, tea, snacks, and fruit to keep you energized
Khác
Generous leave policies, including annual leave, sick leave, and flexible work hours
All employees have access to Udemy, offering endless opportunities for skill development
Grab for work allowance
13th-month salary and performance bonus
Comprehensive health care coverage for you and your dependents
Căn-tin
Onsite lunch with multiple options, including vegetarian
Unlimited free coffee, tea, snacks, and fruit to keep you energized
Khác
Generous leave policies, including annual leave, sick leave, and flexible work hours
All employees have access to Udemy, offering endless opportunities for skill development
Grab for work allowance
13th-month salary and performance bonus
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm "Ứng tuyển" ngay dưới đây.
Thông tin công ty
Giới thiệu
CÔNG TY CỔ PHẦN TRUSTING SOCIAL - AI Fintech Trusting Social
We are an AI Fintech company specialized in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.
But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.
As a firm, we're audacious problem-solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do and agility in execution.
We place great importance on doing what is right, what is best and what is innovative. And we are seeking people to champion these values and beliefs as we grow. If you are smart, driven and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to make an impact.
But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.
As a firm, we're audacious problem-solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do and agility in execution.
We place great importance on doing what is right, what is best and what is innovative. And we are seeking people to champion these values and beliefs as we grow. If you are smart, driven and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to make an impact.
Quy mô
Từ 101 - 500 nhân viên Nhân viên
Địa chỉ
TẦNG 8 TÒA NHÀ HAVANA, 132 HÀM NGHI - PHƯỜNG BẾN THÀNH - QUẬN 1 - TP HỒ CHÍ MINH.
