Chi tiết thông tin tuyển dụng "Technical Support Engineer (Japanese - Up to 30M - Open to Fresher)"
Mức lương
Từ 20 triệu VNĐ
Địa điểm
- VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.
Mô tả công việc
We are looking for fluent Chinese/Korean/Japanese-speaking Technical Support Engineers to join our team supporting Microsoft Azure A&I Core customers. This role is ideal for individuals passionate about technology, problem-solving, and providing excellent customer service.
Communicate with customers to understand technical issues.
Ensure customers stay informed as to the status/solution of their issue.
Utilize troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolve or escalate multiple and varied customer issues. Document technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Provides feedback to improve products to more senior engineers or technical advisors.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Communicate with customers to understand technical issues.
Ensure customers stay informed as to the status/solution of their issue.
Utilize troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolve or escalate multiple and varied customer issues. Document technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Provides feedback to improve products to more senior engineers or technical advisors.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Yêu cầu công việc
Must-Haves:
Open to Freshers & Non-Tech backgrounds - must meet one of the following language criteria:
Fluent in Chinese (equivalent to HSK5 or above), with the ability to read English documents and basic English communication skills.
Fluent in Japanese (equivalent to JLPT N2 or above), with the ability to read English documents and basic English communication skills.
Fluent in Korean (equivalent to TOPIK 4 or above), with the ability to read English documents and basic English communication skills.
Priority given to candidates with customer service experience or a strong customer-oriented mindset.
Willingness to work in shifts and work night shifts
5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)
Nice-to-Haves:
Having background or working experience in IT/Technical/Engineering/Science/Programming Language is an advantage.
Open to Freshers & Non-Tech backgrounds - must meet one of the following language criteria:
Fluent in Chinese (equivalent to HSK5 or above), with the ability to read English documents and basic English communication skills.
Fluent in Japanese (equivalent to JLPT N2 or above), with the ability to read English documents and basic English communication skills.
Fluent in Korean (equivalent to TOPIK 4 or above), with the ability to read English documents and basic English communication skills.
Priority given to candidates with customer service experience or a strong customer-oriented mindset.
Willingness to work in shifts and work night shifts
5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)
Nice-to-Haves:
Having background or working experience in IT/Technical/Engineering/Science/Programming Language is an advantage.
Quyền lợi được hưởng
Salary ranges (Gross):
From 20.000.000 VNDfor Chineselanguage line
From 27.000.000 VNDfor Japanese and Koreanlanguage line
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.
From 20.000.000 VNDfor Chineselanguage line
From 27.000.000 VNDfor Japanese and Koreanlanguage line
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm "Ứng tuyển" ngay dưới đây.
Thông tin công ty
Giới thiệu
Công ty TNHH ITECHWX
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Quy mô
Từ 10 - 25 nhân viên Nhân viên
Địa chỉ
Tầng 12, Opal Tower, 92 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. HCM
