DatVietVAC Group Holdings is looking for a Product Designer to design the user experience and interface of our Fan Commerce Platform, including mobile-first consumer applications and internal operation dashboards.

You will design seamless transactional and fan-engagement experiences across web and mobile while building and maintaining a shared Design System for the entire platform.

1. Core Product Experience Design

• Design end-to-end user experiences for core product journeys, including content discovery, product selection, transactions, and order-status tracking.
• Design complete order-management and payment journeys across web and mobile applications.
• Create fan-interaction and content-participation experiences for entertainment programs and live events.
• Design consistent identity, authentication, profile, and account-management experiences across platform modules.
• Translate product requirements and business rules into user flows, information architecture, wireframes, prototypes, and high-fidelity interfaces.
• Identify and design appropriate states for errors, empty data, loading, payment failure, cancellation, refund, and other edge cases.
• Apply a mobile-first approach while ensuring consistent and responsive experiences across web, tablet, and mobile devices.

2. Design System and Internal Operation Tools

• Build and maintain a shared Design System for web and mobile applications.
• Define and manage design tokens, components, variants, interaction states, responsive rules, and usage guidelines.
• Ensure the Design System is scalable, accessible, reusable, and practical for development teams.
• Design internal dashboards and operation tools for content, inventory, orders, payments, reconciliation, and reporting.
• Ensure consistency between consumer-facing products and internal operation interfaces.
• Maintain visual and brand consistency across the DatVietVAC digital ecosystem.
• Collaborate with engineers to align design components with frontend and mobile component libraries.

3. User Research and Experience Optimization

• Collaborate with Product Owners to collect and analyze user feedback.
• Conduct usability tests and use findings to improve product flows and interface designs.
• Research industry standards, competitors, and emerging practices across e-commerce, entertainment, content platforms, fintech, and high-traffic applications.
• Use qualitative and quantitative insights to support design decisions.
• Identify usability issues, friction points, and opportunities to improve conversion and fan engagement.
• Design accessible experiences that support different users, devices, screen sizes, and network conditions.
• Continuously improve the product based on user feedback, operational data, and post-event learnings.

4. Design Handoff and Cross-functional Collaboration

• Prepare detailed design specifications for frontend and mobile development teams.
• Clearly document components, responsive behaviors, interaction states, animations, edge cases, and business rules.
• Create interactive prototypes to communicate product behavior and validate solutions before development.
• Collaborate closely with Product Owners, Backend Engineers, Frontend and Mobile Engineers, QC Engineers, and SRE/DevOps Engineers.
• Participate in product discovery, requirement clarification, design reviews, sprint planning, and implementation reviews.
• Review implemented interfaces to ensure alignment with approved designs and the Design System.
• Present and defend design decisions using user needs, business requirements, research, and data.
• Receive feedback constructively and iterate on designs when appropriate.

Education

• College degree or higher in Design, Information Technology, Fine Arts, Multimedia, Human-Computer Interaction, or a related field.

Experience

• At least two to three years of experience designing digital products within a software, technology, or product-based company.
• Proven experience designing end-to-end user journeys, not only individual screens or visual interfaces.
• A portfolio demonstrating product thinking, problem-solving processes, user flows, interaction design, and final design outcomes is required.
• Experience designing transactional or payment-related products in e-commerce, fintech, entertainment, media, or OTT is highly preferred.
• Experience designing both consumer-facing applications and internal operation tools is an advantage.

Professional Knowledge and Skills

• Strong proficiency in Figma.
• Good knowledge of user experience design, user interface design, information architecture, wireframing, prototyping, and visual design.
• Experience building or maintaining a Design System with reusable components, variants, tokens, states, and documentation.
• Ability to design complete user flows across web and mobile applications.
• Good understanding of mobile-first and responsive-design principles.
• Ability to design complex transactional workflows involving payments, inventory, order status, cancellations, refunds, or reconciliation.
• Understanding of usability testing and fundamental UX research methods.
• Knowledge of accessibility principles and inclusive-design practices.
• Understanding of product development processes and collaboration within Agile/Scrum teams.
• Ability to prepare clear and detailed design handoffs for engineering teams.

Soft Skills

• Strong product thinking and user-centered problem-solving skills.
• Ability to balance user needs, business objectives, technical constraints, and delivery timelines.
• Strong communication, presentation, and cross-functional collaboration skills.
• Ability to explain and defend design decisions using clear reasoning, research, and data.
• Openness to feedback and willingness to iterate.
• Strong attention to detail and consistency.
• Proactive, self-directed, and committed to continuous professional development.
• Ability to organize and manage multiple design tasks across different product modules.

Language Skills

• Basic English communication skills.
• Ability to read and understand design and technical documentation in English.

Nice to Have

• Basic knowledge of frontend development and the technical implementation of Design Systems.
• Experience working with React, Flutter, or component-based development teams.
• Experience with motion design, interaction animation, or micro-interactions.
• Experience designing products for low-bandwidth conditions or a wide range of devices.
• Experience with e-commerce, payment, entertainment, fandom, content, or OTT platforms.
• Experience designing internal dashboards and complex operation tools.

• Full statutory insurance, including Social Insurance, Health Insurance and Unemployment Insurance, based on 100% of the official salary and in compliance with Vietnamese labor regulations.
• Working hours: Monday to Friday, from 8:30 AM to 5:30 PM, with a one-hour lunch break.
• 14 days of annual leave.
• Company-provided working equipment, including a laptop or desktop computer.
• Employee parking area.
• Annual PMP performance bonus, subject to individual KPI achievement and the Company's business performance.
• Periodic health check-ups.
• Employee engagement programs and internal activities throughout the year.